DENVER & ISLANDIA, N.Y.--(BUSINESS WIRE)--Message Broadcast, a leading provider of customer engagement software for the electric utility industry, has acquired the utilities business from West ...

At the end of 2023, J.D. Power released the results of its Electric Utility Business Customer Satisfaction Survey, giving utilities a glimpse into how their customers really feel. With approval scores ...

Electric utilities find themselves between a rock and a hard place. Business customers are paying more than ever for their electricity and, not surprisingly, they’re not happy about it. But when it ...

TROY, Mich.--(BUSINESS WIRE)--A combination of improved business outlooks, stabilizing rates and improved communications have helped business customer satisfaction with electric utilities ...

When Berkshire Hathaway agreed to buy a small Midwestern utility company in 1999, CEO Warren Buffett said it “was right in our sweet spot” and offered “good growth potential.” Buffett was right on ...

TROY, Mich.: 12 Nov. 2025 — With the average price per kilowatt hour for commercial customers rising 6.7% and the frequency and severity of power outages increasing in 2025, business customer ...

TROY, Mich.: 18 Oct. 2023 — Satisfaction of businesses with their gas utility is 802 (on a 1,000-point scale), a decline of 6 points from 2022, the lowest satisfaction score since 2018, according to ...

When I first entered the utility industry back in 2014, I was looking for a career — not just another job. I started at ComEd in Chicago as a meter reader. It wasn’t glamorous, but it was foundational ...