The holiday shopping season is in full swing, with Christmas just 19 days away. All that shopping also means that retailers will deal with returned merchandise. This is part one of a two-part story on ...

A year ago, 16% of holiday shopping purchases were returned, according to data from Salesforce. With many Christmas 2023 purchases still within a returnable timeframe today, Salesforce anticipates a ...

Online retail sales are here to stay. In the U.S. alone, sales will surpass $1 trillion this year and are expected to reach $1.6 trillion by 2027, according to a new Forrester report. But along with ...

Editor's note: The SCM thesis Optimizing Reverse Logistics Costs to Encourage a More Sustainable Future was authored by Ana Eislyn Cabrera García and Varsha Gurumurthy, and supervised by Dr. Sreedevi ...

Reverse logistics is a term that is often heard but not fully understood by many business owners. Simply put, it’s the process of moving goods from their final destination back to the supplier. In ...

The pandemic’s impact on the supply chain and all its moving parts cannot be understated. First, it was the issue of too many orders and not enough inventory. Companies couldn’t keep up with ...

What happens after a customer returns an item? The reverse logistics process starts. Reverse logistics is a type of supply chain management that moves goods from customers back to sellers or ...