Most healthcare organizations already have access to much of the data they need, but the challenge is operationalizing it ...

Thanks to the 21st Century Cures Act, the US Food and Drug Administration (FDA) on Thursday published new draft guidance to help stakeholders submit a proposed draft guidance on patient experience ...

Laura DiDio is principal at ITIC. She has over 25 years of experience in IT as an analyst, consultant, writer and investigative reporter. Organizations across industries have more access to data than ...

The EHR vendor is partnering with Qualtrics to integrate the company’s patient experience data into Epic’s EHR to enable providers to deliver a personalized healthcare experience, according to a Dec.

Behavior-tracking software firm Amplitude Inc. today launched a new, simplified platform experience designed to make it easier for users to get started with the company’s products. Called Amplitude ...

Product experience management (PXM) is becoming a strategic priority for companies that want to stand out in competitive markets. At its core, PXM involves managing and integrating three essential ...

Myles Suer, a digital and CIO analyst, has been a pivotal voice in tech strategy and customer engagement for years. As one of CMSWire's 2024 Contributors of the Year, a repeat award for the author, ...

Unified data first. A unified, AI-ready data layer is essential for personalized, scalable CX. Without it, AI and analytics fall flat. Collaboration over silos. Cross-functional access to actionable ...

From self-service to agent assistance, routing, and workforce scheduling, AI has permeated every single building block of the customer experience stack. Yet AI is often deployed as a collection of add ...

Higher education institutions should look for data platforms and artificial intelligence services that will create a more seamless, tailored journey for students, faculty and staff. Laura DiDio is ...